Text and email reminders your pest control customers can answer

What customers get

A confirmation when you book or confirm a visit, a reminder before it, an "on the way" message when the technician heads over, a message when the visit is done with a link to it, and payment links. Each text starts with your business name, like "Pest King via PestShift", and ends with "Reply STOP to opt out".

The reminder email goes out 2 days ahead by default, and you can choose anything from 1 to 14 days. It shows the day, time and address, with Confirm and Request a different time. A customer asking to move picks up to three times that suit them or leaves a note; you get an email, pick one, and they're told the new time. Confirmed visits get a Customer confirmed badge on the calendar.

• Reminders, confirmations and "on the way" by email, and by text to customers who agreed
• Confirm or Request a different time from the reminder
• Arrival windows, like Arrives 8 to 10 AM, shown in the confirmation and reminder
• Texts sent for you: no phone number or texting account to set up

Only to customers who said yes

Texts are off until you turn on Text reminders in Settings, and even then they only go to customers who agreed. Customers can tick a box on your online booking page, or you can record that they agreed on their customer page, along with how (verbally, in writing or on the booking form). A customer list import can carry the consent too.

If a customer replies STOP, they get no more texts and their customer page says so. Replying START turns texts back on. Emails keep working either way.

Arrival windows

Set an arrival window on a visit or on a whole service plan. It moves with the visit when you reschedule, and the customer sees it in their confirmation, reminder and "on the way" email, as well as on their visit page. Technicians see it on My day.

Good to know

Texts are one-way notifications. Customers can reply STOP or START, but other replies aren't shown in PestShift, and there are no marketing or bulk texts. Customers' usual message and data rates may apply.